Refund Policy
Refund Policy
At Alsouq, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward refund and return process.
1. Eligibility for Returns
- Items must be returned within 30 days of the delivery date.
- Products must be unused, unopened, and in their original packaging.
- We do not accept returns on items that have been used or opened due to hygiene and safety reasons.
- Sale items are not eligible for refunds unless faulty.
2. Non-Returnable Items
- Gift cards
- Digital products
- Personalized or custom-made items
- Opened or used products (due to health and hygiene regulations)
3. How to Initiate a Return
To start a return, please contact us at Alsouqbeauty@gmail.com with your order number and the reason for the return. We will provide you with return instructions, including the return shipping address.
4. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund:
- Approved Refunds: Your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
- Shipping Costs: Shipping costs are non-refundable. You will be responsible for return shipping fees unless the item was faulty or incorrect.
- Rejected Refunds: If your return is rejected due to not meeting the return criteria, the product will be sent back to you at your expense.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at Alsouqbeauty@gmail.com with photos and details of the issue. We will arrange for a replacement or refund, including covering return shipping costs if applicable.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at Alsouqbeauty@gmail.com.