FAQ's

FAQ's

What types of products do you offer?
We offer a wide variety of products, including electronics, home essentials, fashion, beauty tools, and more. Our collection is carefully curated to meet diverse needs and preferences.

Are your products suitable for everyone?
Yes, we strive to offer products that cater to a wide range of customers. Please check the specific product descriptions for age, usage, or any other recommendations.

Do you offer product warranties?
Yes, we offer warranties on select products. Please refer to the individual product pages for warranty details and eligibility.

How do I care for my products?
Each product may have specific care instructions. We recommend referring to the included manual or product page for maintenance tips to ensure longevity.

Do you ship internationally?
Currently, we ship within the United Arab Emirates (UAE). For international shipping inquiries, please contact our customer service at Alsouqbeauty@gmail.com.

What is your return policy?
We accept returns and exchanges within 30 days of purchase, provided the items are unused and in their original condition. Personalized or used products are non-refundable. For more details, check our Refund Policy page.

How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Delivery times vary depending on your location in the UAE. Once shipped, you can track your order using the tracking number provided in the shipping confirmation email.

What payment methods do you accept?
We accept major credit cards, bank transfers, and other secure payment methods, ensuring your transactions are safe and convenient.

Can I track my order?
Yes, after your order has been processed and shipped, you will receive a tracking number via email. You can use this number to track your package on our website.

How can I contact customer service?
You can reach our customer service team by emailing Alsouqbeauty@gmail.com or through the contact form on our website. We are available from 9 AM to 6 PM (UAE time) on weekdays.